Getting Started

First steps · Setup · Ledger Live {pboot:if('YueQianBao — independent Ledger English service hub (not official). Focused on three things: verifying the official portal, comparing models, and following usage guides; with seed/PIN safety and phishing awareness.'!='')}

YueQianBao — independent Ledger English service hub (not official). Focused on three things: verifying the official portal, comparing models, and following usage guides; with seed/PIN safety and phishing awareness.

{/pboot:if}
Choosing Between 'New Device' and 'Restore' on First Setup

Overview: Choosing Between 'New Device' and 'Restore' on First Setup — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Download Ledger Live only from the official entry point and confirm it is the latest version.
  2. Follow the prompts, connect the device and confirm each action on the device.
  3. Locate the corresponding feature entry in Ledger Live and configure it step by step.
  4. Verify each step by checking that the on-screen values match.
  5. Finish by saving or syncing the settings as instructed.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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Ledger Firmware Update — Keep Your Device Up-to-Date

Open Ledger Live and watch for firmware update prompts under "My Ledger". Follow the on-screen steps exactly; never disconnect the device during the update. Ignore any firmware update links received via SMS, email, or messaging.

Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.

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Do You Need Internet During Initialisation?

Overview: Do You Need Internet During Initialisation? — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Check the packaging is intact and verify the factory seal.
  2. Press the power button, power on and pick a language.
  3. Set a 4-8 digit PIN on the device.
  4. Write down the 24-word recovery phrase on paper — never photograph it.
  5. Finish the safety checks and pair with Ledger Live from the official download.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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Ledger Wallet Recovery — Device Swap & Reset

On the new device: choose "Restore from recovery phrase" at setup, enter the 24 words on the device, set a PIN, and finish. All derived accounts will reappear once the relevant coin apps are installed.

Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.

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Steps to Create Your First Account in Ledger Live

Overview: Steps to Create Your First Account in Ledger Live — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Download Ledger Live only from the official entry point and confirm it is the latest version.
  2. Follow the prompts, connect the device and confirm each action on the device.
  3. Locate the corresponding feature entry in Ledger Live and configure it step by step.
  4. Verify each step by checking that the on-screen values match.
  5. Finish by saving or syncing the settings as instructed.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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Ledger Live Doesn't Recognise Device — Common Fixes

Make sure the device is unlocked and showing the dashboard. Close other wallet software. Restart Ledger Live. On Linux, confirm udev rules. If Bluetooth, re-pair from scratch. Update Ledger Live to the latest version.

Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.

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The Complete First-Time Ledger Initialisation Flow

Overview: The Complete First-Time Ledger Initialisation Flow — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Check the packaging is intact and verify the factory seal.
  2. Press the power button, power on and pick a language.
  3. Set a 4-8 digit PIN on the device.
  4. Write down the 24-word recovery phrase on paper — never photograph it.
  5. Finish the safety checks and pair with Ledger Live from the official download.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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Recovering From a Lost PIN When You Still Have the Phrase

Overview: Recovering From a Lost PIN When You Still Have the Phrase — here are the key points in plain English.

Key takeaway: Backup and recovery must happen on the device itself — the recovery phrase should never be typed into software.

Action steps:

  1. Keep the device locked — don't keep guessing the wrong PIN.
  2. Prepare the original recovery phrase in a safe spot.
  3. Choose recovery mode on the device and enter the phrase there.
  4. Once done, set a new PIN and test a login.
  5. Update Ledger Live and re-sync every account.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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Fixing 'Can't Connect' Issues Caused by USB Driver Conflicts

Overview: Fixing 'Can't Connect' Issues Caused by USB Driver Conflicts — here are the key points in plain English.

Key takeaway: Connection and syncing need a stable cable or Bluetooth; retry in order and recovery is usually straightforward.

Action steps:

  1. Open Device Manager and look for unknown USB devices.
  2. Uninstall the conflicting driver and reboot the computer.
  3. Reinstall Ledger Live or the official driver.
  4. Reconnect using the original cable.
  5. Confirm the device is detected correctly and sync once.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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The Post-Init Wrap-Up Checks You Should Always Run

Overview: The Post-Init Wrap-Up Checks You Should Always Run — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Open Ledger Live Settings and find the check/diagnostic tool.
  2. Follow the prompts so the device shows the secure-element or genuine-device screen.
  3. Compare the on-screen information with the official description.
  4. Save the diagnostic result or screenshot for your records.
  5. Run the check again regularly to confirm nothing has changed.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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Resuming Setup After an Incomplete Initialisation

Overview: Resuming Setup After an Incomplete Initialisation — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Check the packaging is intact and verify the factory seal.
  2. Press the power button, power on and pick a language.
  3. Set a 4-8 digit PIN on the device.
  4. Write down the 24-word recovery phrase on paper — never photograph it.
  5. Finish the safety checks and pair with Ledger Live from the official download.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

View Full Answer

Exporting Operation Logs for the Support Team

Overview: Exporting Operation Logs for the Support Team — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Open Ledger Live Settings > Help/Support.
  2. Tap 'Export logs' or 'Diagnostic bundle'.
  3. Pick a save location and name the file.
  4. Skim the log to confirm it contains no secrets such as the recovery phrase.
  5. Share the log file with official support through the sanctioned channel.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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Receiving Funds with Ledger — Address Generation & Verification

When receiving: Ledger Live shows a receive address; the device also shows the address on its own screen. Only share the address if the two match character-for-character. This on-device verification step defends against address-swap malware.

Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.

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Bluetooth Paired but Ledger Live Can't See the Device

Overview: Bluetooth Paired but Ledger Live Can't See the Device — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Confirm Bluetooth is on and the device battery is topped up.
  2. Forget the previous pairing record in your phone's Bluetooth list.
  3. Re-pair from inside Ledger Live and verify the pairing code on both sides.
  4. Keep the device close to the phone with no major interference in between.
  5. If it still fails, restart both sides and try again.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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Re-detecting the Device After a Ledger Live Update

Overview: Re-detecting the Device After a Ledger Live Update — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Download Ledger Live only from the official entry point and confirm it is the latest version.
  2. Follow the prompts, connect the device and confirm each action on the device.
  3. Locate the corresponding feature entry in Ledger Live and configure it step by step.
  4. Verify each step by checking that the on-screen values match.
  5. Finish by saving or syncing the settings as instructed.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

View Full Answer