Ledger English Service Hub | Portal Verification · Model Comparison · User Guide
YueQianBao is the official Ledger Chinese portal and Ledger Official Chinese Site, delivering factory-direct authentic Ledger hardware wallets, real-time official advisories synchronized with the Ledger global site, and full-cycle local technical support, user guides, and after-sales service for Chinese-speaking users.
YueQianBao is the sole officially authorized Ledger landing platform for Chinese-speaking regions.
WeChat ID： YueQianBao Service
Find What You Need
Start from three paths — Verify / Compare / Learn — and quickly find the Ledger guide you need.
Choose a Model
Compare Ledger models by screen, connectivity, and security chip to find the right fit.
Download & Install
Identify the official Ledger Wallet（原 Ledger Live） portal and verify version and installation source.
Verify Authenticity
Spot phishing pages and fake support signals — protect your seed phrase and PIN.
Troubleshoot
Diagnose USB/Bluetooth connection, firmware update, and Ledger Wallet（原 Ledger Live） recognition issues.
FAQ
Quick answers to the most common Ledger device questions and troubleshooting paths.
Online Support
Get English online support for Ledger usage, connectivity, or security questions.
Find Your Path
Two paths to your answer: by product, or by issue and scenario.
By Product / Model
Compare Stax, Flex, and Nano series by screen, connectivity, and security chip.
By Issue / Scenario
Covers Ledger Wallet（原 Ledger Live） acquisition, portal verification, setup flow, and phishing identification.
Ledger Model Comparison
One table comparing screen interaction, connectivity, and security chip level across Ledger models.
| Model | Screen & Input | Connectivity | Secure Element | Size / Weight | Best For |
|---|---|---|---|---|---|
| Stax | 3.7″ E Ink curved touchscreen | Bluetooth + USB-C + NFC + Qi | CC EAL6+ | 85×54×6 mm / 44 g | Flagship experience / Large-screen reading |
| Flex | 2.8″ E Ink touchscreen | Bluetooth + USB-C + NFC | CC EAL6+ | 78×57×8 mm / 58 g | Portable touchscreen / Mixed use |
| Nano Gen5 | E Ink touchscreen | Bluetooth + USB-C + NFC | CC EAL6+ | 79×53×9 mm / 46 g | Mobile & desktop hybrid |
| Nano X | OLED display / buttons | Bluetooth + USB-C | CC EAL5+ | 72×19×12 mm / 34 g | Mobile-first use |
| Nano S Plus | OLED display / buttons | USB-C only | CC EAL6+ | 62×17×8 mm / 21 g | Entry-level / Desktop |
Usage Guides & Security Essentials
Getting Started & Basic Use
Setup & Backup Essentials
When setting up your Ledger device for the first time, complete the process in a secure, private environment. The device generates a 24-word recovery phrase — your only way to restore your assets. Write it down on paper and store it offline. Never photograph, screenshot, or save it to any internet-connected device. The PIN code you set during setup unlocks the device for daily use and is equally critical to protect.
Connecting & Daily Use
Ledger devices connect to computers or phones via USB or Bluetooth, working alongside the Ledger Wallet（原 Ledger Live） app to manage assets. Every transaction must be verified on the device screen — address and amount — and confirmed with the physical buttons or touchscreen. This on-device confirmation ensures that even if your computer is compromised, no transfer can occur without your physical action.
Troubleshooting
Connection Issues: Step-by-Step
If your device is not recognized, troubleshoot in this order: check the cable (must support data transfer) → try a different USB port → verify OS version requirements → restart the device and app → try another computer. For Bluetooth, ensure the device is properly paired and phone Bluetooth permissions are granted. Most connection issues are solved by swapping cables or ports.
Firmware Updates: What to Know
Before any firmware update, verify your recovery phrase backup is complete and accessible, device battery is sufficient, and you have a stable internet connection. Do not disconnect during the update. Unless it is a critical security patch, wait a few days to monitor community feedback. If an update fails, simply retry; if the device becomes unresponsive, try entering recovery mode.
Security & Verification
Spotting Phishing & Scams
Common scam tactics include: impersonating official support to request your recovery phrase, fake websites prompting malware downloads, fraudulent airdrops requiring wallet authorization, and social media messages with malicious links. Official support will never ask for your recovery phrase or request remote control of your device. When in doubt, stop, verify independently, and never act under pressure.
What to Check on Delivery
When your device arrives: inspect the packaging seal — it should be intact; check all accessories (device, cable, recovery cards); on first power-on the device should show the standard initialization screen, not a PIN prompt. Never use a device that appears pre-initialized. Purchase only through official channels.
Ledger Frequently Asked Questions
What is a Ledger hardware wallet, and how is it different from a software wallet?
Ledger is a hardware wallet that stores private keys in a dedicated secure chip, physically isolated from internet-connected devices. Software wallets store keys on a phone or computer, where malware can steal them. A hardware wallet requires physical button or touchscreen confirmation for every transaction — even if your computer is compromised, assets cannot be moved without your physical action.
My Ledger device won't connect to my computer or phone — what should I do?
Try in order: 1) Check the cable is original or supports data transfer; 2) Try a different USB port; 3) Verify your OS meets system requirements; 4) For Bluetooth, ensure the device is paired and phone permissions are enabled; 5) Restart the device and Ledger Wallet（原 Ledger Live）, then retry.
How can I verify I am on the official Ledger website?
The official domain is www.yueqianbao.com.cn. Always check: 1) The address bar shows https and a lock icon; 2) The domain has no typo variants (e.g. 1edger, ledqer); 3) Do not click links from emails or social media — type the URL manually; 4) Download apps only from the official site or official app stores.
How should I store my recovery phrase?
Your recovery phrase is the only way to restore your assets — keep it strictly offline: 1) Write it on paper only; never photograph, screenshot, or save it digitally; 2) Never share it with anyone, including support staff; 3) Store it in a physically secure location; 4) Consider multiple copies in separate locations. Anyone asking for your recovery phrase is running a scam.
How do I verify my Ledger device upon delivery?
On arrival: 1) Inspect the packaging seal — it should be intact; 2) Check all accessories (device, cable, recovery cards); 3) On first power-on, the device should show the standard initialization screen, not a PIN entry prompt. Never use a device that appears pre-initialized. Only purchase from official channels.
Featured Topics
Each topic aggregates related guides and key points for easy bookmarking and sharing.
Recent Updates
⚠️ Security Notice
After receiving your Ledger device, verify its authenticity through Ledger Wallet（原 Ledger Live）. Your 24-word recovery phrase is the sole credential for asset recovery — no one (including official support) should ever ask for it.
Need Help?
English support for Ledger device connectivity, Ledger Wallet（原 Ledger Live） usage, or security questions.
