What to Do When Recovery Says the Phrase Is Wrong

Overview: What to Do When Recovery Says the Phrase Is Wrong — here are the key points in plain English.

Key takeaway: Backup and recovery must happen on the device itself — the recovery phrase should never be typed into software.

Action steps:

1. Confirm the word order and spelling are correct.
2. Check the language choice and case requirements.
3. Retry in a quieter environment.
4. Swap the cable or port if the process keeps getting interrupted.
5. If it still fails, contact official support with the logs — never share the phrase.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.