When a Ledger USB connection keeps dropping, treat it as a connection-environment check instead of changing many settings at once. Work through the cable, computer port, device screen, and Ledger Wallet page state in a fixed order so each change can be observed clearly.
Start with one cable and one direct port
Use a stable data-capable USB cable and connect it directly to the computer. Avoid changing the cable, adapter, hub, and port in the same step, because that makes the cause harder to read. If you need a broader USB baseline, compare this article with the Ledger USB connection troubleshooting guide.
Watch the device screen before reopening pages
Keep the device unlocked and observe whether the screen stays active while the connection is being tested. If the screen wakes and drops repeatedly, return to the cable and port layer first. Do not open several Ledger Wallet windows while the physical connection is still unstable.
Check Ledger Wallet after the USB layer is steady
Once the cable and port remain stable, open Ledger Wallet and check whether the relevant page recognizes the device. If the app opens but cannot access the device page, use the device access checklist to separate app state from USB state.
Compare platform notes only after the pattern is clear
If the same cable behaves differently on another computer, review platform permissions and driver behavior. Windows checks can continue with the Windows port and driver guide, while macOS checks can continue with the macOS permission guide. Keep the final note short: cable used, port tested, screen state, and Ledger Wallet result.
