Support & Tickets

YueQianBao is not Ledger's aftersales department. But during an aftersales process, there are ways we can reduce the friction for Chinese-reading users.

Within scope

• Explaining Ledger's official aftersales paths in Chinese.
• Helping you structure a support ticket so it reads clearly.
• Pointing out red flags in suspicious 'support' communications.
• Translating Ledger's English-language advisories into Chinese.

Out of scope

• We do not represent Ledger for warranty or replacement decisions.
• We do not handle device shipping or logistics on your behalf.
• We do not handle recovery-phrase 'recovery' — technically impossible.
• We never hold funds or sign transactions on users' behalf.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.