Authenticity Center

What to Check When Unboxing — A Seven-Step Inspection Flow

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A deliberate unboxing flow catches 90% of the issues that get in the way of a safe first-time setup.

Seven steps

  1. Outer packaging is undamaged and the carrier label is intact.
  2. Factory tamper seal is continuous and unbroken.
  3. Inner packaging is sealed cleanly.
  4. All accessories listed on the spec sheet are present.
  5. Recovery Sheet is blank — any pre-written words = counterfeit.
  6. Power-on shows 'Welcome' with no prior data.
  7. Genuine Check inside Ledger Live returns green.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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