When Ledger Wallet logs are needed for troubleshooting, prepare the device model, app version, symptom scope, and file boundary before exporting. Logs are for technical review and should not include recovery phrase words, PIN values, screenshots of private backup material, or unrelated personal notes.
Record the version and device context first
Start with the Ledger Wallet version, device model, operating system, connection method, and the page where the symptom appears. If you need a version reference, use the firmware version guide and the app versus firmware note.
Define the symptom scope before exporting
Write down whether the issue involves connection, device recognition, update prompt, account view, or app opening. For device-page recognition, the Ledger Wallet device opening checklist helps describe the symptom more precisely.
Keep the file boundary narrow
The exported file should support the troubleshooting question, not become a broad personal archive. Do not add recovery phrase material or PIN information. If the issue is about the app entry itself, compare the app path with the Ledger Wallet download guide.
Close with a clean handoff record
After export, record the file name, export time, Ledger Wallet version, and symptom description. A short follow-up note from the daily Ledger check can help confirm whether the same symptom appears again later.
