If Ledger Wallet does not recognize the device, treat the situation as a connection, permission, device-screen, and app-state review. The goal is to locate which layer is not ready before repeating setup or changing unrelated settings.
Confirm the device can be opened by Ledger Wallet
Unlock the device and watch whether Ledger Wallet can open the device page. If the page does not open, start with the Ledger Wallet device opening checklist before moving to platform-specific checks.
Check cable, port, and operating-system permission
For USB, review cable type, port stability, and system permission prompts. The USB path in the connection troubleshooting guide can be paired with the macOS permission note or the Windows port and driver note.
Review app version and page state
Recognition can also depend on whether Ledger Wallet is current enough for the device prompt. Use the Ledger Wallet download guide to confirm the app entry and platform, then return to the device page.
Close with a screen-state note
When the device is recognized, record the connection method, permission state, screen prompt, and app page result. This gives a stable reference for the next session without turning a recognition issue into a full initialization task.
