How to Handle a Suspected Refurbished Unit
Overview: Key points you should know about: How to Handle a Suspected Refurbished Unit.
Key takeaway: For inspection and first-time setup, confirm seals, serial number, and the initialisation flow are all official. Any prompt asking for the recovery phrase or PIN should halt the process immediately.
Action steps:
- Compare packaging print quality against an official sample.
- Check the device for wear and tear or scratches.
- Run device verification in Ledger Live and check the firmware signature.
- If verification fails, return the device or file a report.
- Never enter a recovery phrase or PIN on a suspicious device.
Safety reminder: Never enter your recovery phrase or PIN into a device or software whose authenticity you haven't verified. If a seal or serial number looks abnormal, stop using the device immediately, contact official support, and — if needed — switch to a new unit and migrate your assets.
