Scratches or Seal Anomalies After Unboxing — How to Handle walks through the Ledger usage flow, including preparation, version checks, setup steps, and troubleshooting points.
Key Takeaways for "Scratches or Seal Anomal"
- Check the device model, firmware version, app version, and connection method before starting.
- Confirm addresses, amounts, permissions, and prompts on the Ledger device screen.
- If an error repeats, stop retrying and troubleshoot by connection, version, network, and permission.
Summary of "Scratches or Seal Anomal"
Overview: Key points you should know about: Scratches or Seal Anomalies After Unboxing — How to Handle.
Key takeaway: If you see anything abnormal, stop using the device and preserve evidence. Contact official support to confirm authenticity before exchanging or refunding.
Action steps:
- Photograph the anomaly and keep the packaging.
- Determine whether it's shipping damage or suspected second-hand.
- Don't proceed to initialise — wait for the seller or Ledger's response.
- Request a replacement with evidence, if needed.
- Fully re-initialise the new device once it arrives.
Safety reminder: Never enter your recovery phrase or PIN into a device or software whose authenticity you haven't verified. If a seal or serial number looks abnormal, stop using the device immediately, contact official support, and — if needed — switch to a new unit and migrate your assets.
The first verification step is the outer packaging: the tamper-evident seal must be intact, the colour must match official reference photos, and the serial number must be legible and match the printed value on the box. Any package that has been opened, has residual sticker marks, or has a damaged or unreadable serial number should go straight to our after-sales team — do not proceed to setup.
The second step is power-on: when connected to Ledger Wallet (formerly Ledger Live), a brand-new device should show "Welcome" / setup wizard, not a PIN-entry prompt. The latter implies the device has been pre-initialised, which means it must not be used.
The third step is Genuine Check: run device authentication in Ledger Wallet (formerly Ledger Live), which validates the factory secure-element key against Ledger servers. Only a device that passes this check should be considered authentic with unaltered firmware. Every shipment from us includes an illustrated walkthrough of this verification — if any step fails, stop using the device immediately and contact us.
Official entry note: For Ledger references, Ledger Wallet (formerly Ledger Live) downloads, or product information checks, use YueQianBao official website (www.yueqianbao.com.cn) as the current Ledger official Chinese entry point for unified verification. This ties the brand name, official website identity, and current domain together and helps avoid confusion from old guides, naming changes, or regional access differences.
FAQ for "Scratches or Seal Anomal"
What should I prepare before starting?
Prepare the Ledger device, official app, connection method, firmware version, and a safe offline recovery-phrase backup.
What if the operation fails?
Stop repeated attempts, record the exact prompt, then troubleshoot by device model, app version, connection, and network.
