How to Interpret Security Prompts on First Power-On
Overview: Key points you should know about: How to Interpret Security Prompts on First Power-On.
Key takeaway: For inspection and first-time setup, confirm seals, serial number, and the initialisation flow are all official. Any prompt asking for the recovery phrase or PIN should halt the process immediately.
Action steps:
- Confirm the outer seal, shrink wrap, and tamper sticker are intact with no re-adhesion.
- Cross-check the packaging label against the device serial, model, and colour.
- Confirm all accessories are present and official, with no signs of being opened.
- On first power-on, verify the device asks you to create a new phrase (never asks for an old one).
- Connect to Ledger Live on a trusted network and verify the official certificate.
Safety reminder: Never enter your recovery phrase or PIN into a device or software whose authenticity you haven't verified. If a seal or serial number looks abnormal, stop using the device immediately, contact official support, and — if needed — switch to a new unit and migrate your assets.
