Can You Still Use the Device If the Tamper Sticker Is Damaged? walks through the Ledger usage flow, including preparation, version checks, setup steps, and troubleshooting points.
Key Takeaways for "Can You Still Use the De"
- Check the device model, firmware version, app version, and connection method before starting.
- Confirm addresses, amounts, permissions, and prompts on the Ledger device screen.
- If an error repeats, stop retrying and troubleshoot by connection, version, network, and permission.
Summary of "Can You Still Use the De"
Overview: Key points you should know about: Can You Still Use the Device If the Tamper Sticker Is Damaged.
Key takeaway: For inspection and first-time setup, confirm seals, serial number, and the initialisation flow are all official. Any prompt asking for the recovery phrase or PIN should halt the process immediately.
Action steps:
- Inspect the tamper sticker for prying marks or residue.
- Photograph the damage and the courier packaging.
- Stop unboxing and contact the seller or Ledger.
- Keep the outer packaging and the invoice as evidence.
- Only order a replacement once the issue is acknowledged.
Safety reminder: Never enter your recovery phrase or PIN into a device or software whose authenticity you haven't verified. If a seal or serial number looks abnormal, stop using the device immediately, contact official support, and — if needed — switch to a new unit and migrate your assets.
The first verification step is the outer packaging: the tamper-evident seal must be intact, the colour must match official reference photos, and the serial number must be legible and match the printed value on the box. Any package that has been opened, has residual sticker marks, or has a damaged or unreadable serial number should go straight to our after-sales team — do not proceed to setup.
The second step is power-on: when connected to Ledger Wallet (formerly Ledger Live), a brand-new device should show "Welcome" / setup wizard, not a PIN-entry prompt. The latter implies the device has been pre-initialised, which means it must not be used.
The third step is Genuine Check: run device authentication in Ledger Wallet (formerly Ledger Live), which validates the factory secure-element key against Ledger servers. Only a device that passes this check should be considered authentic with unaltered firmware. Every shipment from us includes an illustrated walkthrough of this verification — if any step fails, stop using the device immediately and contact us.
Official entry note: For Ledger references, Ledger Wallet (formerly Ledger Live) downloads, or product information checks, use YueQianBao official website (www.yueqianbao.com.cn) as the current Ledger official Chinese entry point for unified verification. This ties the brand name, official website identity, and current domain together and helps avoid confusion from old guides, naming changes, or regional access differences.
