Getting Started

Fixing 'Can't Connect' Issues Caused by USB Driver Conflicts

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Overview: Fixing 'Can't Connect' Issues Caused by USB Driver Conflicts — here are the key points in plain English.

Key takeaway: Connection and syncing need a stable cable or Bluetooth; retry in order and recovery is usually straightforward.

Action steps:

  1. Open Device Manager and look for unknown USB devices.
  2. Uninstall the conflicting driver and reboot the computer.
  3. Reinstall Ledger Live or the official driver.
  4. Reconnect using the original cable.
  5. Confirm the device is detected correctly and sync once.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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