Getting Started

Exporting Operation Logs for the Support Team

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Overview: Exporting Operation Logs for the Support Team — here are the key points in plain English.

Key takeaway: Stick to the official flow, keep the device and app in sync, and keep a verified backup — that alone lowers most of the risk.

Action steps:

  1. Open Ledger Live Settings > Help/Support.
  2. Tap 'Export logs' or 'Diagnostic bundle'.
  3. Pick a save location and name the file.
  4. Skim the log to confirm it contains no secrets such as the recovery phrase.
  5. Share the log file with official support through the sanctioned channel.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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