Return or refuse decisions belong in a delivery record as boundary notes. The useful record describes package state, receipt context, and service handoff evidence; it does not need to become a process walkthrough or a judgment about the delivery channel.
Anchor the Boundary in Package State
Begin with what can be seen: outer box condition, label area, accessory layout, and whether the package was opened before the decision point. The arrival checklist for packaging, seal area, and accessories keeps those observations in a neutral order.
Record Receipt Context Without Adding Claims
Receipt context includes date, location, handoff setting, and the person or service point that completed the handoff. Keep the wording factual so the record stays useful for later service communication.
Connect the Note to Service Handoff
If packaging needs to be retained for review, note what was kept and where the record is stored. The guide on why keep outer packaging explains how photo record, service handoff, and box retention fit together.
Leave Sensitive Device Material Out
The delivery boundary record should stop before device secrets. It can say whether setup has not started or whether the package remains sealed, but it should never include recovery phrase words, PIN values, or account screenshots.
