A Ledger hardware wallet is a "security product" — every step from order to delivery is worth slowing down for. This checklist isn't tied to any specific merchant and doesn't replace any official process. It's a principle-level self-inspection order to compare against the channel you ordered from.
1. Ordering
- Confirm you're on the real Ledger site or an authorised reseller with a verifiable identity — not a lookalike page.
- Check that the model, quantity, price, and declared info are consistent.
2. Dispatch
- Does the merchant provide an independently queryable tracking number?
- Does the shipping label reveal product info (some channels support anonymised labels)?
3. Shipping
- Are node updates continuous? "Stalled" nodes are normal during customs or cross-border transfers.
4. Signing
- Inspect the outer packaging before signing. If there's visible damage, refuse on the spot and photograph everything.
5. Unboxing
- Record a short video when you first open the parcel — useful if a dispute arises.
6. Power-on
- Never initialise a device that appears to have been pre-set. A brand-new Ledger always lets you set the PIN yourself.
7. Genuine check
- Run Ledger's official Genuine Check through Ledger Live before entrusting any assets to the device.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Take the device screen as the source of truth for key confirmations. If anything about the delivery or unboxing looks off — stop first, keep evidence, and contact the channel you ordered through.
