A request to change address details or add a phone number belongs in the delivery record as an entry-path review. The useful note is factual: where the request appeared, which label field it concerns, what receipt state is visible, and whether a service handoff is needed.
Record the Entry Path
Write down whether the request appeared in a delivery notice, service page, message thread, or pickup context. The receiver information delivery record gives a stable way to separate contact fields from package-state notes.
Match the Request to a Label Field
Address and phone details should be tied to visible label or order fields, not to broad assumptions. Keep the wording neutral and avoid judging the channel or carrier from a single contact-change request.
Check Receipt State Before Changing Notes
Before updating the record, compare package status, pickup state, and contact field. The marked delivered but not received note is a useful companion when receipt status and package location need to stay separate.
Finish With a Service Handoff Line
The closing line should say entry path, label field, receipt state, and whether service follow-up is needed. Do not include private account screens, recovery phrase material, or unrelated payment details.
