Connection & Compatibility

Ledger Stuck Connecting on Windows — Drivers and Ports

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Windows has the most diverse driver landscape, so most 'stuck connecting' reports come from Windows users.

Driver side

  • Open Device Manager; check for 'Unknown Device' with the device plugged in.
  • Uninstall the conflicting driver and reboot.
  • Let Ledger Live install its fresh driver on next launch.

Port side

  • Prefer a direct motherboard port over a front-panel header.
  • Avoid USB hubs for firmware updates.
  • Try a USB 2.0 port if a USB 3.x port keeps dropping.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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