Official App & Downloads

Steps When the Downloaded File Reports 'Corrupt'

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Overview: Steps When the Downloaded File Reports 'Corrupt' — here are the key points in plain English.

Key takeaway: Download and installation must go through the official channel with a signature check — follow the steps and the risk is low.

Action steps:

  1. Re-download from ledger.com — don't reuse the corrupted file.
  2. Clear any browser or download-manager cache first.
  3. Verify hash/signature against the release page.
  4. Try a different browser or switch networks if corruption recurs.
  5. If the file is still broken, contact official support with the log.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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