Official App & Downloads

Is It Normal for an Update to Ask You to Back Up the Phrase?

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Overview: Is It Normal for an Update to Ask You to Back Up the Phrase? — here are the key points in plain English.

Key takeaway: Updates should be driven from inside the official app — back up first, run the checks in order and restart the device when prompted.

Action steps:

  1. Before updating, confirm the recovery phrase is written offline and verified.
  2. During the update, the device may prompt you to confirm the phrase exists — that is normal.
  3. Never type the phrase into any software, even during a firmware update.
  4. After the update, verify the device still shows the same accounts.
  5. If anything looks off, pause and contact official support.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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