If a Ledger Wallet update does not complete on a managed office or restricted network, treat it as a connection-path check. Keep the device state unchanged and record what the app window shows before repeating the attempt.
Direct Answer: Keep the Issue in the App Window
The app window, progress message, and connection path are the first facts to record. Avoid changing device settings while the visible issue is still an app-side update state.
Check the Entry and Version Prompt
Use a stable Ledger Wallet entry and compare the visible prompt with Ledger firmware version review when version wording is part of the message.
Separate Local Network Conditions From Device Recognition
A managed-network condition can affect the app path, while device recognition is a separate check. If recognition is the question, compare with Ledger Wallet download entry check before repeating the update.
Record One Controlled Retry
Write down the app entry, visible message, connection path, and whether one clean retry changed the result. For the system layer, Ledger Wallet compatibility keeps the environment review separate from the device prompt.
The retry record should not include recovery phrase words or PIN digits. It should only describe the visible app state and the controlled retry result.
