When a Ledger PIN is forgotten, the next step depends on device state and recovery record readiness. Do not treat app pages, memory, and restore records as one issue. First decide what can be checked on the device, then confirm whether the recovery phrase record is complete.
Identify the current device state
Start with what the device shows: whether it is locked, whether attempts remain, and whether it can still be opened. If the broader forgotten-PIN path is needed, compare with the forgotten PIN guide.
Check recovery record readiness
Before planning a reset, confirm the recovery phrase record is complete, numbered, and readable. The difference between PIN and phrase roles is explained in the PIN and recovery phrase boundary guide.
Decide whether reset is actually ready
A reset should wait until the recovery record is clear. If the record is not found but the device is still available, use the device-available record search workflow first.
Write the next-step note without sensitive details
The final note can say device state checked, recovery record status known, and reset readiness decided. It should not contain the PIN or recovery phrase words.
