If repeated PIN attempts reset the device, treat the situation as a recovery-order workflow. The order is recovery record first, device-screen restore second, and Ledger Wallet app check third. Keeping that order clear avoids mixing old PIN memory with restore preparation.
Confirm the recovery record before restore
Check whether the record is complete, numbered, and readable before any restore step. For the backup baseline, use the recovery phrase backup checklist.
Use the device screen for restore steps
Restore should happen through the device screen workflow, not by entering the phrase into a general computer or phone page. If phrase copying needs review first, use the copying and order check guide.
Set a new PIN and verify unlock
After restore, set a new PIN and unlock once to confirm the final version. The general forgotten-PIN sequence is covered in the forgotten PIN article.
Check Ledger Wallet after the device is ready
Reconnect Ledger Wallet only after the device is restored and unlocked. The final note can list restore complete, new PIN tested, app recognized, and account view checked, without storing sensitive values.
