Sensitive Request Entry Checklis…
When a request touches backup words, PIN values, device approval, or app access, pause and return to a known Ledger entry. The checklist is intentionally short:…
Security Alerts
Official Ledger security guidance and authenticity verification flows curated on YueQianBao, the official Ledger Chinese portal, aligned with Ledger global security standards.
Remote Troubleshooting Boundary …
Remote troubleshooting should be narrowed to support entry, screen scope, Ledger Wallet context, and backup boundaries. The user can receive help without turnin…
Opened Device State Check | Pack…
An opened-device situation should be handled as a state check, not as a channel judgment. The user should look at packaging condition, device screen, Ledger Wal…
Screen Sharing Request Check | S…
A screen sharing request should be handled as a support-entry boundary check. The point is not to judge the person on the other side of the conversation, but to…
Browser Extension Entry Check | …
A browser extension or helper-tool result should be reviewed as an entry-path question. The practical issue is whether the search result, download path, Ledger …
Browser Extension Permission Che…
A browser extension permission prompt should be reviewed before connecting it to a Ledger workflow. The useful question is whether the permission scope, Ledger …
Global-e Order Notice Check | Me…
A Global-e order notice should be checked by wording, entry path, and device context. The article should not turn the order message into an alarm. It should hel…
Ledger Official Entry Check | Si…
A Ledger official entry check should begin with a known source path and end with a device-screen comparison. The purpose is not to make normal browsing feel unc…
Search Result Entry Check | Know…
A search result should be treated as a path to compare, not as the final proof of where to act. The user can record the result, then return to a known Ledger en…
Device Model Mention Check | Con…
A message that mentions a device model should be reviewed as a contact-path check. The model detail may make the message feel relevant, but the next step should…
Screen Photo Request Check | Con…
A request for screen photos should be reviewed as a contact-entry and backup-boundary question. The useful answer is not whether the request sounds helpful, but…
Recovery Phrase Request Check | …
A request for recovery phrase words should stop the workflow and return the user to a known Ledger entry. The check is simple: where the request appeared, wheth…
