An opened-device situation should be handled as a state check, not as a channel judgment. The user should look at packaging condition, device screen, Ledger Wallet context, and backup boundary before deciding whether to continue setup.
Packaging condition is only one observation
Record the packaging state, included materials, and whether the device screen is already in a setup flow. Packaging observation helps describe the situation, but the actual setup decision should also consider the device screen and app context.
The recovery phrase explainer is the stable reference for why backup words must be created and kept by the user.
Device screen should be read before setup continues
Check whether the screen shows a welcome flow, PIN request, recovery phrase step, update prompt, or connection prompt. If the device state and expected setup flow do not match, pause and record the difference before continuing.
- Record packaging and screen state.
- Compare the app workflow from Ledger Wallet.
- Store backup details outside photos, forms, and message threads.
Backup boundary is the key setup condition
A clean setup path should leave the user in control of backup words. The Secure Element explainer gives background for why device-side confirmation and backup boundaries stay separate from outside messages or cards.
Keep the conclusion focused on state
End with packaging condition, device state, Ledger Wallet context, backup status, and final decision. That avoids turning a state check into criticism of any sales path.
