FAQ
Common questions · Quick answers {pboot:if('YueQianBao — independent Ledger English service hub (not official). Focused on three things: verifying the official portal, comparing models, and following usage guides; with seed/PIN safety and phishing awareness.'!='')}YueQianBao — independent Ledger English service hub (not official). Focused on three things: verifying the official portal, comparing models, and following usage guides; with seed/PIN safety and phishing awareness.
{/pboot:if}Ledger Official Shipping Time — Logistics SLA
Customs clearance can add days. Use the tracking number to check progress; don't trust SMS duty-payment links — use the courier's official app instead.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Can You Buy a Second-Hand Ledger? — Second-Hand Risk
A previous owner could retain the recovery phrase and monitor for incoming funds. Even a factory reset is not always trustworthy. Best practice: buy new.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Can Ledger Be Paid For in RMB? — Payment Methods
Check payment methods during checkout on ledger.com. Authorised resellers may support local payment methods; verify each reseller's terms.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Does Ledger Need Customs Clearance? — Customs Declaration
Duties are paid through the courier or customs portal. Never via SMS. If unsure, contact the courier's official line.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Which Ledger Model Is Best? — Model Selection Advice
Phone-first + budget: Nano X. Desktop-first + budget: Nano S Plus. Touchscreen + portable: Flex. Premium touchscreen: Stax. Newest mid-range with touchscreen: Nano Gen5.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Wrong PIN — Retry Limit Consequences
This protects against theft — brute-force PIN guessing is bounded to three attempts. Your assets stay safe as long as the recovery phrase is safe.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Can You Lend Your Ledger? — Sharing Risks
If the borrower knows the PIN, they can sign transactions. If they reset the device without the recovery phrase being safe elsewhere, assets could be lost. Best practice: don't share.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Recovery Phrase Leaked — Emergency Response
Speed matters. Create a new wallet with a brand-new recovery phrase (new device or reset existing), then move all assets on-chain. The old seed must be abandoned entirely.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Can Ledger Be Hacked? — Device Security
Protect against phishing: never type the recovery phrase into anything; only download Ledger Live from the real Ledger site; verify on the device screen before approving any transaction.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Does Ledger Ever Ask You to Enter the Phrase? — Normal Use
Any prompt to type the recovery phrase into Ledger Live, a website, or any app is a scam. The real device asks you to enter it on the device screen only.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Recovery Phrase Lost — Impact & Response
While the device still works, create a new wallet with a fresh recovery phrase (a new device or a factory reset on the current one), then move assets on-chain. Store the new phrase securely.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Can the Recovery Phrase Be Changed? — Seed Mechanics
The recovery phrase is deterministically tied to all derived keys. To change it, reset the device and set up fresh, then migrate assets on-chain. This is a significant operation.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger PIN Forgotten — PIN Reset
Enter the wrong PIN three times to wipe the device. Then restore from the recovery phrase and set a new PIN. This is why the recovery phrase backup matters.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Can Ledger Manage Multiple Accounts? — Multi-Account
Add accounts one at a time in Ledger Live. A single Ledger can hold keys for many accounts on many chains — all derived from the same seed.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
Ledger Live Won't Open — Software Start-up Issues
Uninstall and reinstall Ledger Live from the official site. On macOS, allow the app in Security settings if blocked. Restart the computer.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use only official channels to download apps and install updates.
