When a Ledger app update appears stalled, start by recording what is visible instead of immediately changing every condition. The useful review order is the app window, the connection path, the fixed app entry, and one controlled retry.
Capture What the Update Window Shows
Write down the visible progress state, prompt text, and whether the app can still be closed normally. If this follows an earlier version check, compare it with Ledger Wallet Update Check so the update prompt and current version note stay connected.
Check the Connection Path Before Retrying
If a device is connected, confirm the cable, port, and device screen before retrying. A simple connection check from Connecting Ledger to a Computer is enough; do not add unrelated setup changes while the update state is still unclear.
Restart From the Same App Entry
Use the same app entry and installation path for the retry. Switching files, browsers, or device ports at the same time makes the result hard to read. The app source review in Official App Download and Installation Guide keeps the retry tied to a stable path.
Write the Retry Result in One Line
After one controlled retry, record whether the app window moved forward, showed the same prompt, or returned to the version view. That line gives the next check a starting point without creating a long incident note.
