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What to Do When a Ledger Firmware Update Fails

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Overview: What to Do When a Ledger Firmware Update Fails — here are the key points in plain English.

Key takeaway: Follow the official guidance step by step and confirm both the environment and the source are trustworthy before you start.

Action steps:

  1. Pause the download and check network connectivity.
  2. Clear the Ledger Live cache or restart the app.
  3. Retry the download on a stable network.
  4. If the update still fails, reinstall Ledger Live from ledger.com.
  5. Contact official support with the exported log if the problem persists.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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