Official App & Downloads

What to Do When the Installer Reports 'Driver Not Signed'

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Overview: What to Do When the Installer Reports 'Driver Not Signed' — here are the key points in plain English.

Key takeaway: Download and installation must go through the official channel with a signature check — follow the steps and the risk is low.

Action steps:

  1. Check that the installer came from an official source and is signed.
  2. Update Windows or macOS so the OS trusts the latest driver signatures.
  3. Uninstall any old Ledger Live driver and reboot.
  4. Reinstall Ledger Live from ledger.com.
  5. Plug in the device and confirm it is detected.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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