Accessories & Adapters

Aftersales Paths for Ledger Accessories — Common Issues

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Accessory aftersales follows the same structure as device aftersales, but with a faster turnaround.

Common issues and paths

  • Lost in shipping — open a ticket once past the carrier's official delivery window.
  • Arrived damaged — photograph first, then submit the ticket with evidence.
  • Functional defect — reproduce the issue once, attach a short video if possible.

Tips

Keep the original packaging for at least 14 days. Keep the order number searchable. Include your region in the ticket so support can route it correctly.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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