Intro: After DM contact, fake support often escalates to "remote assistance" or "screen sharing," claiming it can immediately resolve a freeze, refund, or upgrade. In reality, this step is the key threshold for capturing screen and keyboard control — once granted, sensitive info can be intercepted in real time. Here's the script breakdown, risk signals, and verification principles.
Background
Scammers hook attention with "order anomaly" or "asset restriction," then request install of a remote tool or browser screen-share. During the session, they may ask you to disable security software, open the wallet UI — to intercept recovery phrase, QR code, or verification code.
Some also push fake "operation guides" to disable clipboard protection or auto-fill prompts, making screen capture and keylogging smoother.
Common scripts
1) Tool bait: recommend a "lightweight" remote tool or browser extension — actually with screen and file access. Official support never asks for such tools.
2) Screen walkthrough: asks you to open wallet, settings, or recovery-phrase backup UI — then captures sensitive info via screen share. Asks to disable security warnings "to avoid interference."
3) Cross-device push: asks you to log in on both phone and computer, using SMS/email verification codes to move funds, with countdown pressure to cut thinking time.
4) Privilege escalation: asks you to paste terminal commands or tweak browser config — effectively disabling security controls or injecting malicious scripts.
5) Fee trap: "technical service fee" / "unfreeze fee" — a secondary loss on top.
Common Q&A
Q: Does official support offer remote assistance?
A: No. Official support doesn't do remote control and never asks for recovery phrase or verification code in a session.
Q: Is sharing the screen without opening the wallet safe?
A: Still risky — remote tools can log keyboard and files, and lead to follow-up instructions.
Q: Is disabling antivirus a normal troubleshooting step?
A: It's a high-risk signal — official support never asks for it.
Q: Do I need to pay a "technical fee" to unfreeze?
A: That's a scam — official support doesn't charge for unfreeze or assistance.
Principles
1) All assistance happens inside the official support entry and the app. Decline any request for remote or screen sharing and end the conversation. If needed, verify identity via official ticket or phone.
2) Never open recovery phrase, private keys, or verification code UI while sharing/recording. Keep security software on. Don't run unknown commands or install tools/extensions of unknown origin.
3) If you've shared or entered sensitive info, rotate related credentials on a trusted device, migrate assets, and report timestamp and tool details to official support for risk tracking.
Safety reminder: We will never ask for your recovery phrase, PIN, verification codes, or private keys. Anyone requesting them is attempting fraud — do not share and do not proceed.
