Ledger Firmware Update Retry | App Entry, Screen State, and Service Record

A firmware update retry should be documented as an app-and-device state record. Start with the Ledger Wallet entry, the visible device screen, cable or permission context, and the service note that explains whether the update can be repeated.

Open the Update From a Known App Entry

Use a stable Ledger Wallet entry before retrying the update. The official app download and installation guide keeps app entry, install state, and device recognition in a single review order.

Record the Screen State Before Retrying

Write down whether the device shows an update prompt, waiting screen, restart state, or normal app connection. This keeps the retry note tied to the hardware screen instead of a vague failure label.

Check Connection Context Separately

Cable, port, permission, and system prompt details belong in a separate line. For installer or file-source context, pair the note with installer hash and signature check instead of mixing file checks into the firmware record.

Close With the Service Record

The final note should state entry source, screen state, retry result, and whether a service handoff is needed. Do not include private backup words, PIN values, or account screenshots.