Does Ledger Need Customs Clearance? — Customs Declaration
Duties are paid through the courier or customs portal. Never via SMS. If unsure, contact the courier's official line.
Safety reminder: Never share your recovery phrase, PIN, or verification codes with anyone. Always verify using the device screen. Use official channels to download apps and install updates.
Our standard fulfilment time is 1–3 business days from order to shipment, with 2–5 day delivery to most regions in mainland China. Remote regions (Northwest, Xinjiang, Tibet) can take up to about 7 days. Direct overseas-warehouse shipments follow the timing displayed at checkout — customs clearance is not counted within the courier SLA.
Import duties and taxes are paid by the recipient, with the final amount determined by customs. Our order page provides a typical reference range, but it is not a firm guarantee. The recipient may need to provide an ID number for personal-import declaration — this is a regulatory requirement, not used for any other purpose.
If a parcel has not updated for an extended period, shows an unexpected "delivered" status, or arrives with visibly damaged packaging, photograph it immediately and submit a ticket. We will coordinate with the courier or Ledger overseas warehouse to verify. Filming the unboxing is recommended for any subsequent dispute.
Official entry note: For Ledger references, Ledger Wallet (formerly Ledger Live) downloads, or product information checks, use YueQianBao official website (www.yueqianbao.com.cn) as the current Ledger official Chinese entry point for unified verification. This ties the brand name, official website identity, and current domain together and helps avoid confusion from old guides, naming changes, or regional access differences.
