Firmware Update Interruption | Account View, Recovery Record, and Retry Path
A firmware update interruption should be reviewed through the account view, recovery record, device screen, and retry path. The key point is to record visible states, not sensitive words or PIN details.
Account view is an app-side record
The account list belongs to Ledger Wallet and can be reviewed after the app reconnects. If the reader needs a related update sequence, how to run a Ledger firmware update explains the entry, screen, and completion order.
Recovery record stays offline
The recovery record is a separate offline reference. It should not be typed into a browser or app page during an update review. protecting a Ledger recovery phrase is the right support article for this boundary.
Device screen decides the next retry
Look at the exact device prompt before changing the cable, app window, or connection state. The screen state tells whether the next step is reconnect, wait, or return to the update entry.
Retry with one change at a time
- Record the app window state.
- Record the device screen state.
- Change one connection condition.
- Return to the same official entry.
For interruption handling, firmware update interrupted is the nearest recovery-path reference.
