Is It Safe to Allow Remote Assistance on Your Device?
Overview: What should you know about the scenario: Is It Safe to Allow Remote Assistance on Your Device?
Key takeaway: Your recovery phrase and PIN must never leak. Do every operation on the official device and app, and if something is wrong, stop using the device at once and migrate the assets.
Action steps:
- Refuse flat-out anyone asking for your recovery phrase or PIN.
- Confirm official support speaks only through the official ticket and verification channels.
- Refuse remote-control software on your device.
- Preserve the chat as evidence and report the phishing account.
- Rotate the recovery phrase and migrate assets if needed.
Safety reminder: Anyone asking for your recovery phrase or PIN is a scammer. Never enter the recovery phrase into software or webpages, use only official channels for updates and downloads, and migrate assets and report the incident immediately if anything looks off.
