Security

You Lost the Recovery Phrase but Still Have the Device — What Now?

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Overview: What should you know about the scenario: You Lost the Recovery Phrase but Still Have the Device — What Now?

Key takeaway: Your recovery phrase and PIN must never leak. Do every operation on the official device and app, and if something is wrong, stop using the device at once and migrate the assets.

Action steps:

  1. Make sure the device is still unlockable and immediately move assets.
  2. Reinitialise a new device with a fresh recovery phrase.
  3. Transfer assets to the new address.
  4. Reset and decommission the old device.
  5. Record the new backup locations and tighten physical protection.

Safety reminder: Anyone asking for your recovery phrase or PIN is a scammer. Never enter the recovery phrase into software or webpages, use only official channels for updates and downloads, and migrate assets and report the incident immediately if anything looks off.

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