When a contact page mentions the recovery phrase, the useful response is not to rush through the page. Start by separating the entry source, the device screen, and the information boundary. A clear pause point helps the reader return to a known Ledger Wallet path before any sensitive record is handled.
Confirm where the contact page was opened
Record whether the page came from Ledger Wallet, a saved help entry, or a browser page. If the task is about the recovery phrase itself, compare the wording with the PIN and recovery phrase boundary guide before continuing.
Keep the device screen as the reference
Ledger Wallet can show pages and prompts, but the hardware screen remains the place to review device-side actions. The role of screen confirmation is explained in the Secure Element overview.
Write the data boundary before responding
The note should include page source, time, device state, and what the page asked for. Do not type recovery phrase words, PINs, or backup details into a contact page or chat field. For phrase handling context, use the computer and phone entry boundary guide.
Pause if the page and device do not match
If the page request, device screen, and intended task cannot be matched, close the temporary page and reopen the expected entry from a known path. The final record should say why the action paused and which entry will be checked next.
