Someone Claims to Be Official Support and Asks for Your Recovery Phrase — What to Do
Overview: What should you know about the scenario: Someone Claims to Be Official Support and Asks for Your Recovery Phrase — What to Do?
Key takeaway: Scam prevention comes down to one thing: verify the domain and the certificate. Any request for your recovery phrase or PIN is a scam.
Action steps:
- Refuse flat-out anyone asking for your recovery phrase or PIN.
- Confirm official support speaks only through the official ticket and verification channels.
- Refuse remote-control software on your device.
- Preserve the chat as evidence and report the phishing account.
- Rotate the recovery phrase and migrate assets if needed.
Safety reminder: Anyone asking for your recovery phrase or PIN is a scammer. Never enter the recovery phrase into software or webpages, use only official channels for updates and downloads, and migrate assets and report the incident immediately if anything looks off.
