Lookalike support calls impersonating Ledger have been reported. Please stay alert.
Signals
Unsolicited calls claiming "account issues"; requests for recovery phrase, PIN, or verification codes; priority pressure and countdown tactics.
How to respond
Hang up. Contact Ledger only through the official support entry on www.yueqianbao.com.cn. Never read your recovery phrase aloud to anyone.
Safety reminder: We will never ask for your recovery phrase, PIN, verification codes, or private keys. Anyone requesting them is attempting fraud — do not share and do not proceed.
For identification: always verify the domain is www.yueqianbao.com.cn or www.yueqianbao.com.cn. Watch for character substitution and lookalike domains such as ledqer.com, ledger-cn.com, or ledger.support. Any page requesting that you "verify your seed", "sync your backup", or "upload your recovery phrase" — regardless of how official it appears — is an entry verification attempt. Close the tab immediately and clean the browser history and bookmarks.
When you receive a unverified SMS, email, or social-channel message, do not click the embedded links. Type the official domain manually in your browser, or enter through the bookmarks you saved on this site. Any "account frozen", "asset at boundary", or "priority firmware upgrade" pressure tactic that surfaces repeatedly is almost always social engineering — never act under emotional pressure.
If you have already typed your seed phrase into a unverified site or approved a wallet connection you cannot verify, treat the seed and the device as compromised. Initialise a brand-new Ledger with a fresh recovery phrase and migrate assets there immediately. Then file a ticket with us or with Ledger official channels, and keep screenshots of the unverified communication for forensic record.
