Support

Support and Q&A Centre

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This section collects the most common user questions and routes you to the most relevant answer.

Topics covered

  • Pre-sale consultation — which model, where to buy.
  • Unboxing and initialisation — seal checks, first-time setup, phrase backup.
  • Daily operation — connectivity, sync issues, app install.
  • Aftersales — warranty, support tickets, delivery and customs.
  • Security alerts — phishing, fake sites, update interpretation.

How YueQianBao helps

YueQianBao is an independent Chinese information reference station. We translate public Ledger information into scenario-specific answers and route security-critical issues to Ledger's official support.

Safety reminder: Use only the official Ledger site and Ledger Live. Never type your recovery phrase or PIN into a webpage and never share them with anyone. Pause and verify the moment anything looks unusual.

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