A Ledger arrival file is a small, factual record kept after a device package reaches the recipient. It should show which page was used, what the tracking page displayed, and what the package looked like before setup. The goal is not to judge the route; it is to keep visible information in one place.
What belongs in the arrival file?
Start with the page note. Save the page title, model name, visible service text, and the date you captured it. Then add the tracking page snapshot and package photos taken before opening. Keep the wording factual: page note, tracking page, outer box, inner box, device model, and setup readiness.
| Record item | What to save | Why it helps |
|---|---|---|
| Page note | Page title, model, visible date | Shows the reference used at the time |
| Tracking page | Current state and timestamp | Keeps later review consistent |
| Package photos | Outer box, label area, inner package | Supports a calm arrival review |
How should package photos be taken?
Take photos before removing protective material. Use steady light, avoid cropping the package edge, and keep one full-frame photo before any close-up. If the package is later discussed with support, a clear sequence is easier to read than a single close crop.
- Full package photo before opening.
- Close photo of the model label or item note if visible.
- Photo after opening, before setup starts.
Which related pages help with review?
For device context, read Ledger hardware wallet layers. For arrival questions, keep delivery questions reference nearby. If the tracking page wording is unclear, compare it with the tracking node guide.
FAQ
Should the file include private recovery material? No. The arrival file is only about page notes, package state, and setup readiness. Recovery material does not belong in any shared or online note.
When is the file useful? It is useful before setup, during support discussion, and whenever a later reader needs to understand what was visible at arrival time.
