How to Investigate an Unexpected Change in Your Account Balance
Overview: How should you investigate an unexpected swing in your account balance?
Key takeaway: Ledger assets stay in user self-custody. Keep to official channels, keep the private key offline, protect the recovery phrase, and migrate at the first sign of trouble.
Points / steps:
- First check whether it's a cache or node-sync issue — refresh or rebuild the index.
- Cross-check recent signing records and device prompts to rule out a mistaken signature.
- Scan the computer for malware or clipboard hijackers.
- If you suspect a leak, immediately migrate remaining assets with a new recovery phrase.
- Preserve logs and transaction hashes, and contact official support for follow-up.
Safety reminder: Never enter your recovery phrase or PIN into software or websites; trust only the domain ledger.com and official apps, and if anything looks suspicious, stop immediately, disconnect, and migrate assets with a new recovery phrase.
