Does Buying Through a Third-Party Forwarder Affect Warranty or Security?
Overview: Does buying through a third-party forwarding service affect warranty or security?
Key takeaway: For any high-risk channel, always perform a fresh initialisation and verify the seals and serial number — if you're not fully confident, return the unit and switch to the official channel.
Points / steps:
- Understand the warranty policy of the purchase channel and whether it applies in your region.
- Use a reputable forwarder and keep the invoice and tracking number.
- On arrival, immediately inspect seals and serial number and photograph everything.
- Confirm the forwarder did not open the box or activate the device.
- Submit warranty tickets through the official process, attaching proof.
Safety reminder: Never enter your recovery phrase or PIN into software or websites; trust only the domain ledger.com and official apps, and if anything looks suspicious, stop immediately, disconnect, and migrate assets with a new recovery phrase.
