A Seller Asks for Your Recovery Phrase Before Purchase — What Then?
Overview: What should you do if a seller asks for your recovery phrase before completing the purchase?
Key takeaway: Always buy from Ledger's official store or an authorised reseller, inspect the tamper-evident seals and serial number on arrival, and treat any request for your recovery phrase or PIN as a scam.
Action / decision points:
- Consult Ledger's official list of authorised resellers.
- Ask the seller for an authorisation code or invoice and cross-check it.
- Confirm the packaging is unopened and the serial number is traceable.
- Photograph the entire unboxing so you have evidence if needed.
- If anything suggests unauthorised resale, request a refund immediately.
Safety reminder: Never share your recovery phrase or PIN with anyone. Low prices and unknown channels are high-risk; verify authorisation and seals, and if you have any doubts, cancel the order or return the device immediately.
