What Proof to Keep During the Return or Exchange Process
Overview: What records and proof should you keep throughout a return or exchange?
Key takeaway: Always buy from Ledger's official store or an authorised reseller, inspect the tamper-evident seals and serial number on arrival, and treat any request for your recovery phrase or PIN as a scam.
Action / decision points:
- Understand the warranty period and what it covers.
- Keep the invoice, order number and unboxing photos as proof.
- Contact Ledger official support first and open a ticket if something goes wrong.
- Wipe the device data before shipping it back, per the official instructions.
- Record the outcome and the new warranty start date once the case is closed.
Safety reminder: Never share your recovery phrase or PIN with anyone. Low prices and unknown channels are high-risk; verify authorisation and seals, and if you have any doubts, cancel the order or return the device immediately.
