Buying Guide

Buying Ledger from a Physical Retailer — What to Check

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Overview: What should you verify when buying Ledger from a physical (offline) retailer?

Key takeaway: Always buy from Ledger's official store or an authorised reseller, inspect the tamper-evident seals and serial number on arrival, and treat any request for your recovery phrase or PIN as a scam.

Action / decision points:

  1. Order only from the official Ledger store or an authorised reseller, and verify the domain certificate.
  2. Ensure the model, price, shipping origin and warranty details are fully disclosed.
  3. Before paying, confirm the seller never asks for your recovery phrase or PIN.
  4. On arrival, inspect seals, serial number and accessories and photograph everything.
  5. If packaging looks suspicious, stop using the device and request a return.

Safety reminder: Never share your recovery phrase or PIN with anyone. Low prices and unknown channels are high-risk; verify authorisation and seals, and if you have any doubts, cancel the order or return the device immediately.

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