Intro: Some OS updates and permission-policy changes have caused small shifts in Bluetooth/USB connection experience — some users see more frequent prompts during sync, signing, or account switch. Here's what's going on and the principles to keep in mind.
Permissions & popups: Post-update permissions are more granular; an extra confirmation on first connection or index rebuild is normal — it will never require the recovery phrase.
Common connection behaviour: Crowded Bluetooth environments cause more handshake retries; old USB drivers occasionally surface a "device in use" prompt — switching port or restarting the driver helps.
Compatibility differences: Desktop/mobile version mismatches can trigger repeated connection prompts; third-party tool lag may cause recognition failures — fall back to the official Ledger Live for critical operations.
Advice: Keep the official client on the latest matching version; before connecting in low-battery, low-temperature, or proxied environments, stabilise conditions first; check the official known-issues list before deciding to wait for a patch.
Safety reminder: We will never ask for your recovery phrase, PIN, verification codes, or private keys. Anyone requesting them is attempting fraud — do not share and do not proceed.
